Advantages of Telemedicine

Online Follow-up of Visits.
Get Faster Response to Questions.
Safe Environ from Transmittable Diseases.
Get Remote in-house Monitoring.
Access Health Records during Video Chat.
Get a 2nd Opinion from other Doctors online.
Compliance:   HIPAA and Telemedicine Practice Guidelines of India issued by the Ministry of Health on 25 March 2020.

Telemedicine Guidelines 2020

The Ministry of Health, Govt of India notified the Telemedicine Guidelines 2020, which lays down rules for medical consultation over phone instead of visiting clinics / hospitals or house calls by doctors. Now, Doctors can consult patients via phone, video, and chat applications including telemedicine platforms and WhatsApp. The guidelines, formulated by NITI Aayog, were notified under the Indian Medical Council (Professional Conduct, Etiquette, and Ethics) Regulations, 2002 and may be downloaded here.

Ministry of AYUSH, Government of India has issued “Telemedicine Practice Guidelines”, for information and usage by the Registered Homeopathic Practitioners under the HCC Act, 1973, the patients and other healthcare professionals.

Both these guidelines place the onus on the doctor to decide whether a tele-consultation will suffice, or if an in-person review is needed, based upon factors such as complexity of the patient’s situation, whether he/she can identify the patient, among other things. Apart from direct doctor-patient consultation, telemedicine consultations can be held between a caregiver and doctor; doctor to doctor; and health worker to doctor (more on this below). Some of the basic guidelines and restrictions are:

1. Know who you are talking to: Both parties should be able to identify and verify each other. Doctors have to collect patient’s personal details, including address, phone number; there needs to be a mechanism for patients to verify the doctor’s credentials, the doctor’s registration registration number has to be prominently.

2. Age Verification: Doctors need to explicitly ask the age of the patient to issue a prescription, and can also ask for proof. Teleconsultation for minors will be allowed only with an identified adult family member.

3. Patient Consent: The patient’s consent is implied if they initiate a consultation. The patient’s explicit consent is needed via email, text, audio/video message, if a health worker or doctor initiates the consultation. The doctor has to maintain the record of consent and the patient’s case history in his records.

4. Prescribing medicines: Doctors can issue prescriptions after confirming the patient’s age, and will have to provide the patient a copy of the prescription. If the doctor is sending the prescription directly to a pharmacy, he/ she must take the patient’s explicit consent that entitles him/her to get the medicines dispensed from any pharmacy of their choice.

5. Doctors can prescribe over-the-counter medicines (List O) such as paracetamol and medicines required during a public health emergency.

6. List A medicines, such as for hypertension and skin problems, can be prescribed during the first consultation can be prescribed for re-fill.

7. List B medicines, can be prescribed after follow-up consultation, after an initial in-person consultation took place

8.  Fees  The same fees will be charged for a telemedicine consultation as for an in-person consultation.

9.   Right to stop consultation: Both the patient and the doctor have the right to discontinue the teleconsultation at any stage.

10.   AI, machine learning cannot counsel patients or prescribe meds: Technology platforms based on AI and machine learning are not allowed to counsel the patients or prescribe any medicines; only a doctor can counsel and prescribe medicines. AI, IoT, data science-based decision support systems etc. can assist and support a doctor on patient evaluation, diagnosis or management, but the final prescription or counseling has to be directly delivered by the doctor.

11. Technology platforms to Verify Doctors:  Platforms providing telemedicine services have to ensure that doctors on their platform are duly registered with the relevant medical council and have to carry out due diligence before listing any doctor.

12.   Customer Queries & Grievances: The platform must ensure a proper mechanism to address any customer queries or grievances.

13.   Reporting:  Any non-compliance has to be reported to the Medical Council of India’s board of governors who have the power to blacklist the platform, and prevent all doctors from using it for telemedicine.

14. The doctor’s responsibilities:

(a) Ensuring Ethics, data privacy, and confidentiality: Doctors have to follow existing regulations around ethics, confidentiality, in the Indian Medical Council Regulations, the Information Technology Act, and any future data protection and privacy laws. The Personal Data Protection Bill treats health data as sensitive personal data, and places restrictions on its movement and use.

(b)    Awareness of Data Protection Act:  The doctor “needs to be cognizant” of existing data privacy laws. For instance, doctors cannot add patients to virtual support groups without the patient’s consent. Doctors have to be wary of the patient’s willingness.

(c)   Impact of Data Breach:  The doctor will not be held responsible for any privacy or confidentiality breach, if it was a technology breach or if somebody else was responsible for it.

(d)  No Misuse of Patient Data:  Doctors consulting via telemedicine cannot misuse patient images and data, especially private and sensitive in nature, insist on a tele-consultation when the patient is willing to travel to a facility, and cannot solicit patients via any advertisements.

(e) Maintain documentation of consultation: It is the doctor’s responsibility to maintain the records of the telemedicine interaction and other documents “for the period as prescribed from time to time”. This includes patient records, diagnostics, data used in the consultation, and prescriptions.

15. Rules for consultation with caregivers, health workers, and between doctors: Apart from a patient directly seeing a doctor via tele-consultation, the interaction can also take place between:

(a) Patient and doctor via a caregiver: If the patient is a minor or is incapacitated (such as in dementia or physical disability). the doctor will proceed with consultation to the caregiver. The caregiver needs to have a formal authorization establishing their relation with the patient, and this has to be verified by the patient in an earlier in-person consultation.

(b) Health workers to doctor: A health worker — a nurse, allied health professional, mid-level health provider, auxiliary nurse midwife — can facilitate a consultation for a patient. This can take place only after the health worker has already seen the patient and is of the judgment that a tele-consultation with a doctor is required. The worker should explain the potential use and limitations of a telemedicine consultation to the patient.

(c)   Case History:   The health worker can help take history, examine the patient, and convey the findings. They can also explain/reinforce the advice given by the doctor to the patient.

(d)   First Aid:  The health worker must ensure that the patient gets immediate relief and first aid from the doctor, and that the patient is advised for an in-person consultation at the earliest.

16. Doctor to Doctor: The doctor may use telemedicine to consult another doctor or specialist for a person under his care. The original doctor will be responsible for treatment and other recommendations given to the patient. This will include:

(a)   Tele-radiology: sending x-rays, PET scans, MRI scans, ultrasound reports from one location to another.
(b)  Tele-pathology: sending pathology data between distant locations for diagnosis, education, and research.
(c)  Tele-ophthalmology: gives access to eye specialists for patients in remote areas, including ophthalmic disease screening, diagnosis and monitoring.

To download the Ministry of Health, Govt of India Telemedicine Guidelines 2020, kindly click here.

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